Privacy Policy
This Privacy Policy explains how Oxocan Limited (“Oxocan”, “we”, “us” or “our”) collects, uses and protects personal information when you visit www.oxocan.com, place an order, contact us or otherwise interact with our website. We are committed to handling your personal information responsibly and transparently.
WHO WE ARE
Oxocan Limited is the data controller responsible for your personal information. If you have any questions about this Privacy Policy or how we use your personal information, please contact us at info@oxocan.com.
WHAT PERSONAL INFORMATION DO WE COLLECT?
Depending on how you interact with us, we may collect information such as your name, email address, telephone number, billing address, delivery address, order details, payment-related information, correspondence with us and information you provide when contacting our customer service team. When you use our website, we may also collect technical information such as your IP address, browser type, device information and information about how you interact with our website. Some of this information may be collected through cookies and similar technologies. Please see our Cookie Policy for further information.
HOW DO WE USE YOUR INFORMATION?
We use personal information to process and fulfil orders, arrange delivery, process returns and refunds, communicate with you about your orders, respond to enquiries, provide customer support, maintain and improve our website and services, prevent fraud and protect the security of our website and business, comply with our legal and regulatory obligations, and, where you have provided the required consent, send marketing communications about Oxocan, our products and relevant updates.
OUR LAWFUL BASES FOR USING YOUR INFORMATION
We only use your personal information where we have a lawful basis to do so. Depending on the circumstances, this may include processing your information because it is necessary to perform a contract with you, because we are required to comply with a legal obligation, because it is necessary for our legitimate interests and those interests are not overridden by your rights, or because you have given your consent. Where we rely on consent, you can withdraw that consent at any time.
MARKETING COMMUNICATIONS
If you choose to receive marketing communications from us, we may use your email address and other relevant information to send you updates about Oxocan, our products and offers. You can unsubscribe from marketing communications at any time by using the unsubscribe option included in our emails or by contacting us at info@oxocan.com. Withdrawing consent will not affect processing that we carry out on another lawful basis.
COOKIES AND SIMILAR TECHNOLOGIES
We use cookies and similar technologies to operate our website and, where permitted and where you have provided the necessary consent, to support personalisation, analytics and marketing. You can manage your cookie preferences through the cookie settings available on our website. For more information, please see our Cookie Policy.
WHO DO WE SHARE YOUR INFORMATION WITH?
We may share personal information with service providers who help us operate our business and provide services to you. These may include Shopify and technology providers, payment service providers, delivery and fulfilment providers, customer service and communications providers, analytics and marketing providers where applicable, professional advisers and regulators or authorities where we are legally required to do so. We only share information where there is a legitimate reason to do so and, where appropriate, under contractual and security safeguards.
PAYMENT INFORMATION
Payments made through our website are processed through third-party payment providers. We do not need to retain your full payment card details in order to process your order. Payment providers may collect and process payment information in accordance with their own privacy policies and applicable security requirements.
INTERNATIONAL DATA TRANSFERS
Some of our service providers may process personal information outside the United Kingdom. Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law and that appropriate safeguards are in place where required.
HOW LONG DO WE KEEP YOUR INFORMATION?
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to fulfil orders, provide customer support, meet legal, accounting and regulatory requirements, resolve disputes and enforce our agreements. The length of time we retain information depends on the type of information and the purpose for which it is used. When information is no longer required, we will securely delete it or anonymise it where appropriate.
YOUR DATA PROTECTION RIGHTS
Depending on the circumstances and applicable law, you may have the right to request access to the personal information we hold about you, ask us to correct inaccurate or incomplete information, request deletion of your personal information, ask us to restrict how we use your information, object to certain processing, request the transfer of certain information to you or another organisation, and withdraw consent where we rely on consent as our lawful basis. You also have the right to object to direct marketing at any time.
HOW TO EXERCISE YOUR RIGHTS
If you would like to exercise any of your data protection rights, please contact us at info@oxocan.com. We may need to request additional information to verify your identity before responding to your request. We will respond within the timeframe required by applicable data protection law.
THIRD-PARTY WEBSITES
Our website may contain links to third-party websites or services. If you follow a link to another website, that website will have its own privacy policy and terms. We are not responsible for the privacy practices or content of third-party websites.
DATA SECURITY
We take reasonable technical and organisational measures to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or unauthorised access. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
CHILDREN’S INFORMATION
Our website and products are not directed at children. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us at info@oxocan.com so that we can take appropriate action.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, the services we use or applicable data protection requirements. The latest version will always be published on this page. We encourage you to review this Privacy Policy periodically.
HOW TO COMPLAIN
If you have concerns about how we use your personal information, please contact us first at info@oxocan.com so that we can try to resolve the issue. You also have the right to lodge a complaint with the UK’s data protection regulator, the Information Commissioner’s Office (ICO).
CONTACT INFORMATION
For questions about this Privacy Policy, your personal information or your data protection rights, please contact us at info@oxocan.com.