Shipping policy

 

DELIVERY & RETURNS
We want ordering from Oxocan to be straightforward, from checkout through to delivery.

DELIVERY
We currently deliver throughout mainland UK.

UK DELIVERY
Orders are dispatched using our available delivery service. Delivery charges and any applicable delivery options are shown at checkout before you complete your purchase.

FREE UK DELIVERY
Complimentary UK delivery is available on qualifying orders. Please check www.oxocan.com for the current delivery threshold and further details. If your order qualifies for free delivery, this will also be confirmed during checkout.

DELIVERY TIMES
Delivery times can vary depending on the service selected and circumstances outside our control. If there is an unexpected delay with your order, please contact us at info@oxocan.com and we will assist where possible.

RETURNS & CANCELLATIONS
If you purchase from us online, you have legal rights to cancel your order within the applicable cancellation period, subject to the exceptions provided by law.
If you wish to cancel an order, please contact us at info@oxocan.com as soon as possible.Where cancellation rights apply, you generally have 14 days from receiving your goods to tell us that you wish to cancel, followed by a further 14 days to return the goods. Returned products should be unused and in their original condition and packaging where reasonably possible. You may be responsible for the direct cost of returning goods where permitted by law. Certain products may be excluded from cancellation rights where an applicable legal exception applies, including certain sealed goods that are unsuitable for return for health or hygiene reasons once unsealed. Nothing in this policy affects your statutory rights.

REFUNDS
Once we receive your returned goods, we will assess the return and confirm whether a refund is due. Where a refund is approved, it will normally be made to the original payment method. Where required by law, refunds will include the applicable standard delivery charge. Additional delivery costs resulting from choosing a more expensive delivery option may not be refundable. If an item is faulty, damaged on arrival or not as described, please contact us before returning it so that we can advise you on the appropriate next steps.

FAULTY OR DAMAGED ITEMS
We want every order to arrive in good condition.
If your product arrives damaged, is faulty or is not as described, please contact us at info@oxocan.com with your order number and, where appropriate, photographs of the issue. Your statutory consumer rights are not affected by this policy.

INTERNATIONAL DELIVERY
At present, we deliver throughout mainland UK.
If you are outside mainland UK and would like to enquire about delivery, please contact us at info@oxocan.com before placing your order.