Terms of service
1. ABOUT THESE TERMS
This website is operated by Oxocan Limited (“Oxocan”, “we”, “us” or “our”). These Terms & Conditions govern your use of the Oxocan website and your purchase of products from us. By using our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before using the website or placing an order. These Terms & Conditions should be read together with our Delivery & Returns Policy and Privacy Policy.
2. USING OUR WEBSITE
You may use our website only for lawful purposes. You must not use the website in a way that breaches any applicable law or regulation, infringes our intellectual property rights or those of any third party, attempts to gain unauthorised access to the website or its systems, introduces malicious code, viruses or other harmful material, or interferes with the operation or security of the website. We reserve the right to restrict or suspend access to the website where reasonably necessary to protect the website, our business or other users.
3. PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, images, prices and other information displayed on our website are accurate and up to date. However, product images may vary slightly from the physical product, particularly in relation to colour or packaging. We reserve the right to update product information, pricing and availability where necessary. Nothing in these Terms & Conditions affects your statutory rights as a consumer.
4. ORDERS
When you place an order through our website, you are making an offer to purchase the products selected. Your order is subject to availability and acceptance by us. Once your order has been accepted, we will send you an order confirmation by email. If we are unable to accept your order, for example because a product is unavailable or there is an error in the price or product information, we will notify you and refund any payment already made for the affected order. We reserve the right to refuse or cancel an order where there are reasonable grounds to do so, including suspected fraud, unauthorised resale or an error affecting the order.
5. PRICES AND PAYMENT
All prices displayed on our website are stated in pounds sterling unless otherwise indicated. Prices may change from time to time. Any change will not affect an order that we have already accepted. Payment must be made using the payment methods available at checkout. You are responsible for providing accurate billing and delivery information when placing an order.
6. DELIVERY
We currently deliver throughout mainland UK. Delivery charges, available delivery options and estimated delivery times are shown during checkout. Complimentary UK delivery is available on qualifying orders. Please refer to our Delivery & Returns Policy for current delivery information. We are not responsible for delays caused by circumstances outside our reasonable control, although we will make reasonable efforts to assist where possible.
7. CANCELLATIONS, RETURNS AND REFUNDS
Your statutory rights when purchasing online are not affected by these Terms & Conditions. For information about cancellation rights, returns, refunds and faulty or damaged products, please refer to our Delivery & Returns Policy. For most online purchases of goods, consumers have a statutory right to cancel within 14 days of receiving the goods, subject to applicable legal exceptions.
8. FAULTY OR INCORRECT PRODUCTS
Nothing in these Terms & Conditions limits your statutory rights in relation to products that are faulty, damaged or not as described. If you believe that you have received a faulty, damaged or incorrect product, please contact us at info@oxocan.com with your order details and information about the issue.
9. INTELLECTUAL PROPERTY
All content on this website, including text, photographs, graphics, logos, product imagery, branding and other materials, is owned by or licensed to Oxocan Limited unless otherwise stated. You may view and use the website for your personal, non-commercial purposes. You must not reproduce, copy, modify, distribute, publish or commercially exploit our content without our prior written permission.
10. THIRD-PARTY WEBSITES
Our website may contain links to websites or services operated by third parties. These links are provided for convenience. We are not responsible for the content, availability, security or practices of third-party websites. Your use of a third-party website is subject to that website’s own terms and policies.
11. WEBSITE AVAILABILITY
We aim to keep the website available and functioning correctly, but we cannot guarantee that it will always be uninterrupted, secure or error-free. We may temporarily suspend, modify or withdraw parts of the website where necessary for maintenance, security, technical reasons or other legitimate business purposes.
12. LIABILITY
Nothing in these Terms & Conditions excludes or limits any liability that cannot lawfully be excluded or limited. In particular, nothing in these Terms & Conditions affects your statutory consumer rights or our responsibility for matters where liability cannot legally be excluded or limited. Subject to the above, we will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
13. EVENTS OUTSIDE OUR CONTROL
We will not be responsible for delays or failures caused by circumstances outside our reasonable control, including natural disasters, severe disruption to transport or delivery networks, industrial disputes, failures of third-party services or other circumstances that we could not reasonably have prevented. Where such circumstances occur, we will take reasonable steps to minimise their impact where possible.
14. PRIVACY
Our collection and use of personal information is governed by our Privacy Policy.
15. CHANGES TO THESE TERMS
We may update these Terms & Conditions from time to time. The version published on this page will apply to your use of the website and to orders placed after the relevant changes take effect. We recommend checking this page periodically for updates.
16. GOVERNING LAW
These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales, except where applicable consumer law provides otherwise.
17. CONTACT
If you have any questions about these Terms & Conditions, please contact us at info@oxocan.com.